Refund Policy

Effective: October 9, 2026. This policy explains when you can get a refund and how to ask for one. It forms part of our Booking Site Terms.

Booking site subscriptions

You get a full refund in these cases:

• You write to us in the first 15 days after your first payment.
• You pay for a year, and you write to us in the first 15 days after an annual renewal. We send a reminder email 21 days before each annual renewal.

In other cases, we do not refund a payment. If you cancel, your subscription continues to the end of the period that you paid for.

When we refund a payment, your subscription ends. Your website goes offline to the public, and you can sign in for 30 days to download your data. Our Booking Site Terms describe what happens after that.

How to request a refund

1. Write to support@studiotoolbox.com from the email address that you used for the purchase.
2. Give the address of your booking website, or the number on your Paddle receipt.

We answer within one business day.

How you get the money

Paddle.com Market Ltd is the merchant of record for your purchase, and Paddle sends the refund. The money returns to your original payment method. The time to show in your account depends on your bank.

Your legal rights

This policy is our own policy. It adds to your rights under Ontario and Canadian consumer protection law, and to any statutory right of withdrawal in your own country. It does not replace or limit those rights.