Refund Policy

Effective: May 1, 2026. This policy explains when you can get a refund and how to ask for one. It forms part of our Terms of Service.

15-day money-back guarantee

If a product does not work for you, write to support@studiotoolbox.com in the first 15 days after your purchase. We refund the full amount. We do not ask if you used the product.

How to request a refund

1. Write to support@studiotoolbox.com from the email address that you used for the purchase.
2. Give your order number or your license key.
3. Give the name of the product.

We answer within one business day.

What the guarantee covers

The guarantee applies to your first purchase of a product. It does not apply to:

• a renewal of a license that you chose to keep
• clear abuse, for example repeated purchase, download, and refund of the same product

How you get the money

Paddle.com Market Ltd is the merchant of record for your purchase, and Paddle sends the refund. The money returns to your original payment method. The time to show in your account depends on your bank.

What happens to your license

We cancel the license key when we refund the purchase. The activations of that key stop, and updates and support stop with them. Our WordPress plugins stay under the GNU General Public License, because that license is separate from the paid service.

Your legal rights

This guarantee is our own policy. It adds to your rights under Ontario and Canadian consumer protection law, and to any statutory right of withdrawal in your own country. It does not replace or limit those rights.